Every message, in reach.

Give unanswered calls a destination

Choose voicemail as a destination in your call flow or extension forwarding. No-answer, busy and unavailable forwarding are separate rules, so you can choose how each case is handled.

Extension permissions still apply. Forwarding to a mobile or external number requires the administrator to allow that destination.

Open your own voicemail inbox

Sign in with your extension number and open Voicemail. The v1.7.5 portal lists the caller and message time, identifies unread messages, and opens a player when you select a message.

1. Select a message to open its player and mark it read.
2. Listen in the portal; the mailbox belongs to the signed-in extension.
3. Use Delete and confirm when you want to remove the message.

A mailbox is different from call recordings

Voicemail is a message left for an extension. Call recordings are recordings of conversations the employee participated in, subject to the administrator's listening permissions. The portal's call-recording player is listen-only.

Back up the persistent data and recording storage together. Recreating a container with its existing volume preserves state; deleting the volume does not.

Follow the next portal improvements

The main branch adds inline waveforms, unheard counts and saved voicemail greetings. These post-release changes are tracked separately from the v1.7.5 snapshot used by these guides.